1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
2. What payment methods can I use?
We currently accept major credit cards (VISA, Mastercard, AMEX, etc).
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
4. Are there any exchange rates?
No, there isn't any exchange rate.
5. How do I set my shipping address?
Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter '?' to 'c'.
6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after processing or shipping the order. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
7. How long does shipping take and cost?
Free shipping on all orders over $79.
It normally takes 3-5 business days for us to process your order. Shipping time will normally be about 7-10 days, 20-30 days for other warehouses. Please note that this does not include holidays and weekends. We are not responsible for delays caused by the customs department in your country. Please contact our customer service via hi@teatsy.com if you have any questions.
8. How can I track my package?
Tracking your order has always been so easy. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country. Also, you can track your package via the Order Tracking page.
9. What do I do if I have missed items in my order?
If something is still missing, please contact us immediately at hi@teatsy.com
10. What is your exchanges, returns, and refunds policy?
Please click the Refund Policy.
