*Please note that due to recent disruptions in shipping, orders being sent to Ukraine, Serbia, Montenegro, and Central and Eastern Europe may experience delays of one to three weeks. Similarly, orders en route to remote areas of Canada and Australia may be delayed for up to five to seven days due to custom clearance procedures.
For orders going to Japan, please double check that someone will be available to sign for the delivery. If no one can accept the package due to reasons like "Not at Home/Business Closed" etc., it may be returned to our international shipping facility. This return could result in additional processing fees of $7 USD per shipment that we would have to collect on your behalf. Alternative delivery attempts or package disposal may also incur carrier charges of $14 or $10 USD respectively.
Rest assured that we have taken all necessary measures to minimize these delays and ensure the timely delivery of your order. If your order has exceeded the normal delivery time, please check your email (including your spam folder) for logistic updates. We regularly send out logistics reminders in case of any delays.
* Please Note due to size and weight restrictions, some international orders may be shipped in multiple packages using different tracking numbers.
If you notice a gap in the tracking timeline, please check your order confirmation email or log in to your account for additional tracking numbers. Splitting orders is standard practice for managing large and bulky items. Though parts will travel separately, you can expect full and timely delivery of your items as tracked.
Contact us immediately if you still believe something was left out of your complete order after all expected deliveries. We will address any issues to ensure customer satisfaction.
If you have any questions or concerns regarding your order, please reach out to us at hi@teatsy.com, we are happy to help!