1. Do I need to have an account to order?
While you're welcome to proceed as a guest, creating an account offers a more seamless experience. Enjoy expedited checkout, effortless tracking of your orders, and exclusive access to our newest collections and promotions.
2. What payment methods can I use?
For your convenience, we accept major credit cards (Visa, Mastercard, American Express, etc.) as well as Apple Pay and Google Pay alike online payment tools.
3. How secure is my online order?
Rest assured, your online security is our utmost priority. All transactions are processed through an SSL-secured page. Your information is encrypted and transmitted directly to our secure payment gateway, where your card is authorized. We do not retain any credit card details on our servers.
4. Do you have any stores or sell on other platforms?
At present, we do not sell on other platforms, including Amazon/Aliexpress/Temu or alike. We encourage you to shop exclusively at www.teatsy.com, which is our only legitimate online store. Please be cautious, as any other retailers claiming to sell our products are not affiliated with us, and we cannot guarantee the quality or authenticity of products purchased through those channels. Thank you for your understanding and vigilance in ensuring a safe shopping experience.
5. How do I set my shipping address?
As our system is designed to process English characters, please ensure your shipping address is entered using the English alphabet, including any punctuation. If your address contains non-English characters, we recommend using their closest English equivalent (e.g., 'é' to 'e').
6. Can I change my shipping address after placing an order?
Once an order has been processed or shipped, we are generally unable to revise the shipping address. To ensure timely delivery, we recommend using a residential address, as we have limited control over potential delays with customs departments. For assistance with address modifications, please contact us promptly at hi@teatsy.com. Please note that once a package has reached your country, address changes may no longer be possible.
7. How long does shipping take?
Typically, it will take our team 1 - 3 business days to process your order. Regarding shipping, in most countries and regions, the delivery time generally ranges from 3 to 14 business days. For remote areas, it may take 20 - 30 days. Please be aware that holidays and weekends are excluded from these timeframes. Our company shall not be held liable for any delays incurred due to the customs procedures in your country. Should you have any inquiries, please feel free to contact our customer service at hi@teatsy.com.
8. How can I track my package?
Tracking your order has always been so easy. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country. Also, you can track your package via the Order Tracking page.
9. What do I do if I have cracked/wrong/missed items in my order?
If something is wrong with your order, please contact us immediately at hi@teatsy.com
10. What is your exchanges, returns, and refunds policy?
Please kindly refer the Refund Policy.
