Do you ship internationally?

Yes, we offer worldwide shipping (if your country/region is not on our list, please contact us at hi@teatsy.com).

Where do you ship from?

We currently ship primarily from our own warehouse in mainland China. Transit times may be a little longer as a result, though not by much since every package goes out via air express. This lets us keep warehousing costs down and operations running efficiently, while doing our best to balance that against your experience as a customer. We're working toward multiple fulfillment centers as we grow — thank you for understanding and supporting a growing team!

How do you charge for shipping?

We offer worldwide express delivery services. Please note that different regions have varying free shipping thresholds — you can check the specific threshold for your region in your shopping cart and at checkout. For Hong Kong, Macau, mainland China & South Korea, we offer free shipping.

How long does it take before my order gets shipped?

We aim to have your order dispatched from our facility within 1-3 business days. Please bear with us in case we need extra time checking or perfecting your items, particularly during peak seasons.

There's also a chance an item you ordered may run out of stock, though we do our best to avoid this. We'll notify you as soon as possible if that happens.

You may occasionally notice at checkout that the estimated delivery time is exceptionally long — this can be due to certain products having nil inventory while restock is in progress. Please contact our customer service team with any questions about dispatch time.

After the goods are dispatched, how long does standard shipping take to deliver?

The estimated delivery time shown at checkout includes both preparation time and shipping time. It varies by location — as a rough guide, shipping time alone is typically:

Can I make changes to or cancel my order?

We work hard to get your order to you as fast as possible, so as soon as payment is accepted and the order confirmed, it immediately enters the shipping process. This means there's only a very small window where we can "catch" your order before it's picked, packed, and set aside for shipping.

Please email us at hi@teatsy.com as soon as possible with the subject line "Cancellation" along with your full name and order number, and we'll let you know what we can do.

What is your return policy?

We're sorry you didn't love your new products! Just send us an email at hi@teatsy.com within 60 days of receiving your package, with your order number, the name of the product(s), and the reason it didn't work out for you.

Unfortunately we're unable to refund original shipping charges or processing fees, and we don't offer exchanges on any products. You're responsible for return shipping fees, and we reserve the right to charge a restocking fee on returned orders. If your order is returned to us due to an incorrect shipping address, failure to claim the order, or any other mistake on your part, we'll charge a shipping fee before resending or refunding the order.

TeaTsy can only accept returns for products purchased on our website (www.teatsy.com). Tea products are not returnable.

An item in my order was damaged in transit! What do I do?

Oh no, we're so sorry to hear this! Please send us an email at hi@teatsy.com with your order number, full name, and an image of the damaged item — we'll be happy to help.

How long does it take to receive the refund?

You should expect your refund within four weeks of handing your package to the return shipper, though in many cases it will arrive sooner. This period includes transit time for us to receive your return (5-10 business days), the time it takes us to process it once received (3-5 business days), and the time it takes your bank to process our refund request (1-3 business days).

What happens if my package is lost?

In the rare event that a package is deemed lost, the buyer will always be issued a full refund provided shipping insurance was purchased at checkout. A package is considered lost if it's not delivered within 60 days — in that case, contact us within 30 days so we can reship or refund your order.